Donation Basket
Common questions.
Everything you need to know about Donation Basket.
Pricing & Contracts
Is there a fee to use the platform?
We operate on a simple monthly subscription tailored to your organization's size — no hidden platform fees, no percentage cut of your donations. You keep 100% of what you raise, minus standard card processing fees.
Is there a contract?
Organizations sign a simple annual agreement, billed monthly — no multi-year lock-ins, and most organizations are live in under a day.
Security & Your Data
How secure is the payment processing?
Extremely secure. We partner with a leading global payment processor, so every transaction is encrypted with 256-bit SSL, we're fully PCI-DSS Level 1 compliant, and every transaction is automatically screened by AI-powered fraud detection.
What happens to our data if we ever want to cancel?
All of your data can be exported at any time as a CSV or PDF — your donor records and giving history are never locked in.
Can you help us migrate our existing donor data?
Yes — we handle full data migration on the back end before you start using the software. We even use AI to help clean up your donor roll, merging duplicate donor numbers or accounts along the way.
Managing Your Organization
Can multiple staff members have their own logins?
Yes. You can create a data-entry-only login for volunteers, a full login for a single organization with the permissions you choose, or a super admin login that can view every organization under your umbrella together or individually.
Do you support multiple locations or affiliated organizations?
Yes. If your organization has multiple locations or affiliated groups under one umbrella — like a diocese with several parishes, or a district with several schools — a super admin can view them all together or go into each one individually.
Can we customize the branding of our donation form?
You can add your organization's name and photo to your giving form. Broader color and logo customization isn't available yet.
Giving & Payouts
How quickly do we receive our funds?
Funds deposit directly into your organization's own bank account on a rolling basis — typically within 2 business days of the donation. We never hold your money.
Can we track offline donations (cash/check)?
Yes — our Offline Giving feature lets you log cash, check, and envelope collections by session, giving you a complete picture of your fundraising in one dashboard alongside online gifts.
Can we sell tickets or merchandise, not just collect donations?
Yes — our Shopping Cart tool lets you sell tickets, merchandise, and event registrations alongside your donations, all from the same dashboard.
Refunds & Support
What happens when a donor requests a refund?
Refunds are handled right in the management tool. Product purchases — like tickets or merchandise — can be refunded partially or in full; donations are refunded in full.
Do you help with setup, or is there ongoing support?
Yes — we help with setup, and you can always reach us at info@donationbasket.com if you need help along the way.
Are donation receipts compliant for tax-deductible giving?
Every donor automatically receives an emailed receipt after each donation or purchase, which they can use for their own recordkeeping.
Giving Basics
Is the app free to download?
Yes, the Donation Basket app is completely free to download and use, on both the Apple App Store and Google Play.
What payment methods can I use?
All major options — credit or debit card, bank transfer (ACH), Apple Pay, and Google Pay.
Can I choose which fund my donation goes to?
Yes — you can pick a specific fund or program when you give, not just a general donation.
Can I give anonymously?
No — giving requires your name and email so we can send you a receipt and keep your giving history accurate.
Your Account & History
Can I support multiple organizations?
Yes — follow and give to multiple organizations, like your religious organization, your child's school, and a local charity, all from one profile.
Do I get a receipt for my taxes?
Yes — you'll get an emailed receipt immediately after every donation, and the app keeps a running record of your full giving history for end-of-year tax reporting.
What if I donated on a website without downloading the app?
No problem — an account was already created for you automatically. Just download the app and log in with the same email you used to give; a one-time code is emailed to you, no password needed, and your giving history will already be there.
Managing Your Giving
How do I cancel or change a recurring donation?
For security, changes to recurring donations are made in the app. Go to My Donations → Active, select the donation, and tap Cancel — or change the amount from the same screen.
What if I need a refund on a donation I made by mistake?
Contact your organization directly — their admin can process the refund for you.
Security & Support
Is my banking or card info stored safely?
Yes. All payment information is protected by PCI-DSS Level 1 certified security, bank-level encryption, and AI-powered fraud detection — we never store your card details.
Who do I contact if I have trouble with the app or a donation?
Reach out to info@donationbasket.com and we'll help you out.